TERMS AND CONDITIONS


TERMS AND CONDITIONS

 

Payments  

Transactions are completed in a separate secure payment gateway with Stripe and PayPal. Alternatively you may provide your payment details directly over the telephone or arrange a bank transfer.

 

Ordering and Order Confirmation

You may place your order online or over the telephone. After you submit your order online, you will receive an automatic email confirmation and Qaya will contact you to confirm your details required for your report or consultation.  If you wish to alter your order or any part of the information submitted, you should contact Qaya immediately by telephone on 07710 607711 or email qaya@qayalaycy.com

 

General

  1. Ordering any product or service constitutes your acceptance of all Terms and Conditions.
  2. Name Analysis in any form or as part of any service is intended solely as a general guide and does not and cannot substitute for full professional advice.
  3. Responsibility will not be accepted for any liability whatsoever arising either directly or indirectly for losses of any kind, caused by any person or persons acting or refraining from taking action as a result of information contained in their Name Analysis or service.
  4. All material supplied is binding in honour only.
  5. All Name Analysis services will be supplied via email or private audio / video calls by prior arrangement. Printed report(s) may be requested by prior arrangement.
  6. Turnaround dates for the provision of the service(s) purchased are an estimate only and are subject to change without prior notification and do not guarantee a specific date for the provision of any product or service purchased.
  7. No liability is accepted for the receipt of mis- spelt names and wrong ages on orders received for any service. Correct information on all orders is strictly the responsibility of the customer.
  8. All complaints must be made in writing within 3 days of receipt of the service(s).
  9. The author’s decision shall be deemed to be final and legally binding in any complaint or matter of dispute.
  10. I reserve the right to refuse my service – written or consultation – without explanation.
  11. Services will only be supplied in English.
  12. All services are strictly confidential and your details or information about you will never be supplied to other people or companies.
  13. All Terms and Conditions are made under and are binding in English Law.

 

Cancellations and Refunds

Name Analysis is a personal service, not a product, and as preparatory study is necessary prior to the provision of the Name Report and Consultation, refund in the event of cancellation will be as follows:-

If cancellation is within 24 hours of placing the order, a refund of 50% of the fee will be applicable. Thereafter refunds for cancellations prior to completion of the service will be at discretion only and subject to work already undertaken, fees regretfully cannot be refunded.
Where client feedback or further information is required to complete a service this must be done within 7 days of the request or the service will be deemed to be lapsed and all monies forfeit unless it is arranged otherwise and confirmed in writing.

 

Copyright
All intellectual property remains strictly the property of the author. All material supplied is copyright under English and EU laws and it is not permitted to copy, reproduce, print or publish by any means any printed or recorded material without the express written permission of the author .

 

Data Protection

All data sent is treated in strict confidence. Your data is retained by the author and will not be sold to any other party.